Return requests
For eligible non-personalized artwork, you may request a return within [X calendar days] of delivery by contacting [support email] with your order number.
This voluntary return policy applies in addition to any mandatory consumer rights available in your location.
Return condition
For voluntary change-of-mind returns, artwork should be in its original condition, without damage or alterations caused after delivery. Please use the original packaging where possible, or equivalent protective packaging.
These conditions do not remove your rights concerning faulty, damaged, or incorrectly described goods.
How to return an item
Contact us for return instructions and the correct return address. Please do not send artwork to the address on the shipping label unless we confirm it is the appropriate return location.
Return address: [return address]
Return shipping costs
For change-of-mind returns, [state who pays return shipping]. If we sent the wrong item or the artwork arrived faulty or damaged, we will cover reasonable necessary return costs where a return is required.
Custom and personalized artwork
Artwork made to your individual specifications or clearly personalized may be excluded from change-of-mind returns where permitted by law. Any applicable exclusion will be disclosed before purchase.
This does not affect your rights if the artwork is faulty, damaged, or not as described.
Damage or incorrect items
Please report a problem as soon as reasonably possible. Photographs of the artwork and packaging can help us assess the issue. Depending on the circumstances and applicable law, a remedy may include repair, replacement, or refund.
Refunds
Once your return has been assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method within [X business days], subject to any shorter legal deadline. Your payment provider may take additional time to post the funds.
Original delivery charges will be refunded where required by law; otherwise, [state your policy].
Exchanges
Exchanges depend on availability. Please contact us before returning an item to discuss the available options.
Statutory rights
Nothing in this policy excludes or restricts mandatory cancellation rights or remedies for faulty or misdescribed goods.