Last updated: [date]
Shipping destinations
We currently ship to [countries or regions]. If your destination is unavailable at checkout, please contact [support email].
Processing and production
Ready-to-ship orders are normally prepared within [X–X business days] after payment confirmation. Made-to-order artwork requires approximately [X–X business days/weeks], as indicated on the product page.
Processing and production times are separate from transit times.
Delivery estimates
Estimated delivery times after dispatch are:
- [Destination / region]: [X–X business days]
- [Destination / region]: [X–X business days]
These estimates are not guaranteed delivery dates unless expressly stated. If a significant delay occurs, please contact us for assistance.
Shipping charges
Shipping charges are displayed at checkout before payment. Any free-shipping offer will state its qualifying destinations and order requirements.
Tracking
For tracked shipments, we will email tracking details after dispatch. Tracking updates may take some time to appear on the carrier’s website.
Customs, duties, and taxes
For international orders, [state whether import duties and taxes are included, collected at checkout, or payable by the recipient]. Any charges collected by us will be shown before payment.
Address changes
Please check your shipping address carefully. If you notice an error, contact us promptly. Changes may not be possible once an order has been dispatched.
Delayed, missing, or damaged deliveries
If your order is delayed, appears lost, or arrives damaged, contact [support email] with your order number. We will investigate with the carrier and arrange an appropriate resolution. This policy does not limit your statutory consumer rights.